Players can submit detailed bug reports for the Ingress team to investigate. Please only submit one bug per report.
You can submit a bug report by using the in-Scanner support.
Open your Scanner
Tap the main menu
Tap Settings
Scroll down to Help Center and tap Go, or Report a Problem.
There are two ways to begin a conversation with the support bot:
In the top right corner of Niantic Support, click the chat bubble to begin a New Conversation with the support bot
Scroll down to the bottom of the page, and select the button “Chat with us”.
Select Gameplay Help > Report a Bug
Summarize the issue
Your bug report summary should be specific and describe the problem clearly.
Example: “Unable to select a Faction after Recursion”
Describe the issue
A good bug report will tell us what the bug is, and how it occurred. Please be sure to provide specific details to help our team understand which users may be impacted. Including the information below is extremely useful for our investigation:
Steps to reproduce the issue.
Time(s) (including timezones) which you experience the issue.
Device information or the OS version.
Example: “After reaching level 16, I clicked the option to recurse (2/29 @ 1:30PM PST). Once the wait time was complete and I confirmed I wanted to recurse, I was not presented with the option to select a Faction (2/29 @ 5:49PM PST). I restarted my Scanner and there was no change. I am now level 1 but the same Faction I started with. I have an iPhone 15 Pro on iOS 17.3. Ingress Scanner is 2.137.1.”
Add visual information
Attaching screen recordings or videos are the best visual representations to help us identify the issue, reproduce it, and provide context to your report. You may also include screenshots for more context.
Other helpful information to include when possible
Whether or not you can reproduce this issue.
The steps to take to reproduce the issue.
Whether the issue resolved itself upon restarting the Scanner or phone.
What type of connection you were on (ATT 5G, Comcast Wifi, etc)