[Error message] You cannot log in with a kids account.

As a result of your date of birth entered, you are an adult (Japan: 13 years old or older), but your Nintendo Account is still a "Child Account" so it cannot be used to log in. You will be able to log in by changing to a general Nintendo Account. For further instructions, please visit the Nintendo Account web page (https://accounts.nintendo.com/), and click on Help located at the bottom of the page.

[Error message] This is an adult account. You are too young to log in with this account.

This error message appears because even though the date of birth entry determined that you are a child (Japan: under 13 years old), you attempted to log in with your general Nintendo account, which is for adults.

If you have entered your date of birth incorrectly, please delete the app once, install it again, and re-enter the correct date of birth.

If you are a child (Japan: under 13 years old), please consult your parents or guardian and have them create a Nintendo account for children.

[Error message] “Unable to Authenticate” or “Failed to Log in” 

You may receive these error messages if our servers are experiencing a temporary issue or your network connectivity is poor.

Check to ensure your mobile device has a strong network connection, or wait a short while, then try logging in again. If the issue persists, try closing and reopening the Pikmin Bloom.

If the problem persists, clearing the app cache or reinstalling the app may resolve the issue. If this does not resolve the issue, please contact us by this webform and select "Sign-In Issues" from the drop-down menu.