Frequently asked questions


Q. (iOS) On the app's home screen, the message "Unable to retrieve recent step counts. Has permission been granted" is displayed.

Please refer to the following article to check if the "Steps" setting is enabled in the "Health Care" app settings.
https://niantic.helpshift.com/hc/en/23-pikmin-bloom/faq/2861-my-steps-aren-t-being-counted-correctly-ios/
If you have lost the "Steps" setting, please try uninstall and reinstall the app.


Q. I am a user over 13 years old, but when I try to log in with my Nintendo Account, I get the message "You cannot login with a kids account.”

If the user is 13 years old or older, you will be able to change your child account to a non-child account. For further instructions, please visit the Nintendo Account web page (https://accounts.nintendo.com/), and click on Help located at the bottom of the page.


Q. I am an adult user, but when I try to log in with my Nintendo Account, I get the message "You cannot login with a non-kids account.”

If you entered your date of birth when you first started the app and it was determined that you were a child, you will not be able to log in with your adult Nintendo Account. If your date of birth was entered incorrectly, you can re-enter it by deleting the app and installing it again.


Q.  I have an account playing other Niantic apps (such as Ingress, Pokémon GO), can I link it to my Nintendo account?

If you already have an account of another Niantic app, we suggest signing up for Pikmin Bloom with a login method you already use. You’ll be able to link a Nintendo Account later.  To link a Nintendo account, after signing up with your existing account, select the gear icon in the upper right corner of your profile screen > Linked Accounts > Nintendo.

When starting Pikmin Bloom with a Nintendo Account, you won’t be able to link it with any login methods used for other Niantic games.


Q. When I added/removed a friend from my Pikmin Bloom friends list, they were also added/removed from my friends list in other games.

Changes to your Friendship list will be carried over across other Niantic apps. Removing a friend in Pikmin Bloom could also remove them from Pokémon GO and Ingress.


Q. The users who have become my friends do not appear in my friends list.

It may take a few hours for your friends list to become up-to-date. Please wait for a while until it is updated.
 

Q. (Android) I cannot download or update Pikmin Bloom app from Google Play Store

We have confirmed that the Pikmin Bloom app cannot be downloaded or updated successfully if there are other Niantic apps (Pokémon GO, Monster Hunter Now, etc) on the same device that were downloaded from and installed using a method other than downloading from Google Play Store.

 

Using modified or unofficial software is prohibited by the Niantic Terms of Service and Niantic Player Guidelines and violations will result in a warning, suspension of your account, a diminished gameplay experience, or permanent suspension of your account without warning.


If you are not aware of any such violations, please provide us with your information using the webform.

Known Issues

After selecting “Receive” or “Discard” the postcard, the Pikmin may remain in the garden.

Description:

After selecting whether to “Receive” or “Discard” the postcard, the Pikmin that brought it may remain in the garden and you may not be able to receive new expeditions. This occurs when you select "Receive" or "Discard" on the postcard acquisition screen before the image has finished loading and is displayed.

Status:

The fix scheduled in the future release.

As a temporary workaround, on the postcard acquisition screen, please select either "Receive" or "Discard" after the postcard image has finished loading. For users who have already encountered this issue, please try restarting the app.

(Android) Steps are not counted for child accounts

Description: An issue was reported that the steps may not be counted or added when logged in with a child account on an Android device.
Status: Investigating.

(Galaxy S22 Series) Visual glitch of Mii outfits

Description: On Galaxy S22 series, Mii's outfit is displayed in bright pink.
Status: Investigating
 

Resolved Issues

Thank you for waiting. The following issues have been resolved. You can find past resolved issues in the support community.

The postcard layout shown in the receipt screen is different from the saved postcard.

Description:

There is a bug that causes the layout displayed on the postcard receipt screen to differ from the correct postcard layout which is saved. The two points of difference are as follows

  • The pose and position of the Pikmin in the postcard (the Pikmin in the postcard are the same).
  • Stamp design

Status: Resolved by the update on 2024/7/11 (JST).

v98 Pikmin’s pose in the postcard that saved in the past may changes

Description:

In v98, there is an issue that Pikmin’s pose in the postcard that was saved in the past may change.

Status: 

This issue has been fixed in v98.1. 

If the issue persists after updating to v98.1, please uninstall the app, restart your device, and then try reinstalling. We are also aware of a similar postcard issue where " v98 Pikmin’s pose in the postcard that was saved in the past may change". This will be fixed next week.

We apologize for any inconvenience caused.