Frequently asked questions


Q. The app does not complete loading and cannot be launched.

After logging into the app, if loading does not complete and the application cannot be launched, please try restarting the application.

If this does not solve the problem, please refer to the following support article for troubleshooting.

(iOS)
https://niantic.helpshift.com/hc/en/23-pikmin-bloom/faq/2865-troubleshooting-guide-ios/
(Android)
https://niantic.helpshift.com/hc/en/23-pikmin-bloom/faq/2864-troubleshooting-guide-android/

If the troubleshooting does not solve the problem, please check if the device time is not aligned with the current time. If the time is significantly out of sync with the current time, the application will not launch. If the time is off, set the device's time setting to automatic and try again to see if the application can be launched.

If you are still having a problem, please contact support using the web form below. Please select "Sign-In Issue" as Issue Category.
https://niantic.helpshift.com/hc/en/23-pikmin-bloom/contact-us/?p=web&contact=1


Q. (iOS) On the app's home screen, the message "Cannot read the most up-to-date step count. Is access allowed?" is displayed.

Please refer to the following article to check if the "Steps" setting is enabled in the "Health Care" app settings.
https://niantic.helpshift.com/hc/en/23-pikmin-bloom/faq/2861-my-steps-aren-t-being-counted-correctly-ios/
If you have lost the "Steps" setting, please try uninstall and reinstall the app.


Q. (Android) I get a network error message and can't play Pikmin Bloom.

Your Location Information Settings may not be enabled. Please refer to the Location Information Settings in the article below and check if it is enabled correctly.
https://niantic.helpshift.com/hc/en/23-pikmin-bloom/faq/2862-my-steps-aren-t-being-counted-correctly-android/


Q. I am a user over 13 years old, but when I try to log in with my Nintendo Account, I get the message "You cannot login with a kids account.”

If the user is 13 years old or older, you will be able to change your child account to a non-child account. For further instructions, please visit the Nintendo Account web page (https://accounts.nintendo.com/), and click on Help located at the bottom of the page.


Q. I am an adult user, but when I try to log in with my Nintendo Account, I get the message "You cannot login with a non-kids account.”

If you entered your date of birth when you first started the app and it was determined that you were a child, you will not be able to log in with your adult Nintendo Account. If your date of birth was entered incorrectly, you can re-enter it by deleting the app and installing it again.


Q.  I have an account playing other Niantic apps (such as Ingress, Pokémon GO, or Harry Potter: Wizards Unite), can I link it to my Nintendo account?

If you already have an account of another Niantic app, we suggest signing up for Pikmin Bloom with a login method you already use. You’ll be able to link a Nintendo Account later.  To link a Nintendo account, after signing up with your existing account, select the gear icon in the upper right corner of your profile screen > Linked Accounts > Nintendo.

When starting Pikmin Bloom with a Nintendo Account, you won’t be able to link it with any login methods used for other Niantic games.


Q. When I added/removed a friend from my Pikmin Bloom friends list, they were also added/removed from my friends list in other games.

Changes to your Friendship list will be carried over across other Niantic apps. Removing a friend in Pikmin Bloom could also remove them from Pokémon GO and Ingress.


Q. The users who have become my friends do not appear in my friends list.

It may take a few hours for your friends list to become up-to-date. Please wait for a while until it is updated.


Known Issues

In v54, the current position on the map is off

Description: In v54, the user's current location (blue dot) on the map in the home screen and lifelog may be displayed incorrectly.
Status: To be fixed in a future release.

(Android) Steps are not counted for child accounts

Description: An issue was reported that the steps may not be counted or added when logged in with a child account on an Android device.
Status: Investigating.

(Android 12) Flower planting may fail in the background

Description: An issue has been reported that flower planting may fail in the background on devices with Android 12 installed. As a temporary workaround, flower planting will resume if you switch to another application without quitting the Pikmin Bloom application.
Status:  To be fixed in a future release.

(Galaxy S22 Series) Visual glitch of Mii outfits

Description: On Galaxy S22 series, Mii's outfit is displayed in bright pink.
Status: Investigating

(Android) The permission dialogue of access to photos is shown repeatedly.

Description: On Android, even if you deny access to photos, you may still be asked to accept access repeatedly during daily look back.
Status: To be fixed in a future release.

Resolved Issues

Thank you for waiting. The following issues have been resolved. You can find past resolved issues in the support community.

App crashes in iOS16

Description: The app may crash when played on devices updated to iOS 16.
Status: We have confirmed that frequent crashes do not occur in v54 or later. We will continue to improve the performance of the app.

Storage Upgrade Information

Last updated: September 14, 2022 13:52 (JST)
The payment method for storage upgrades has successfully been switched from cash to in-game coins in the shop. Thank you for your patience.