Frequently asked questions
Q. The app does not complete loading and cannot be launched.
If this does not solve the problem, please refer to the following support article for troubleshooting.
If the troubleshooting does not solve the problem, please check if the device time is not aligned with the current time. If the time is significantly out of sync with the current time, the application will not launch. If the time is off, set the device's time setting to automatic and try again to see if the application can be launched.
If you are still having a problem, please contact support using the web form below. Please select "Sign-In Issue" as Issue Category.
Q. (iOS) On the app's home screen, the message "Cannot read the most up-to-date step count. Is access allowed?" is displayed.
If you have lost the "Steps" setting, please try uninstall and reinstall the app.
Q. (Android) I get a network error message and can't play Pikmin Bloom.
Q. I am a user over 13 years old, but when I try to log in with my Nintendo Account, I get the message "You cannot login with a kids account.”
Q. I am an adult user, but when I try to log in with my Nintendo Account, I get the message "You cannot login with a non-kids account.”
Q. I have an account playing other Niantic apps (such as Ingress, Pokémon GO), can I link it to my Nintendo account?
When starting Pikmin Bloom with a Nintendo Account, you won’t be able to link it with any login methods used for other Niantic games.
Q. When I added/removed a friend from my Pikmin Bloom friends list, they were also added/removed from my friends list in other games.
Q. The users who have become my friends do not appear in my friends list.
Q. (Android) I cannot download or update Pikmin Bloom app from Google Play Store
We have confirmed that the Pikmin Bloom app cannot be downloaded or updated successfully if there are other Niantic apps (Pokémon GO, Monster Hunter Now, etc) on the same device that were downloaded from and installed using a method other than downloading from Google Play Store.
Using modified or unofficial software is prohibited by the Niantic Terms of Service and Niantic Player Guidelines and violations will result in a warning, suspension of your account, a diminished gameplay experience, or permanent suspension of your account without warning.
If you are not aware of any such violations, please provide us with your information using the webform.
(Android) Steps are not counted for child accounts
(Galaxy S22 Series) Visual glitch of Mii outfits
Thank you for waiting. The following issues have been resolved. You can find past resolved issues in the support community.
Newly added big flower in the update is not blooming
There were following issues with some of the new Big Flowers added by the update on February 22, 2024 around 6:47PM (JST).
- Some or all of the planted flowers around these new Big Flowers were not reflected in their progress.
- Therefore, these new Big Flowers couldn’t be bloomed.
This issue was fixed around February 23, 2024 at 9:00AM (JST). However, the results of planting flowers before this time will not be reflected in these Big Flowers. The results of planting flowers after this update will be reflected.
Also, please note there is no issue with the mushrooms that have been added by this update.
As an apology for the inconvenience caused by this issue, we plan to take some action for all users. We will make an announcement next week.
We apologize for any inconvenience this may have caused.
v87 glitches of screen transitions
Description: In v87, the screen transitions in certain situations take a long time or generate noises.
Status: Resolved in v88.
v86 Total Distance Planted shows incorrect value
Description: In v86, the distance shown for the Total Distance Planted in the "My Flower Plantings" section of the Lifelog shows an incorrect value.
Status: Resolved in v88.
Incorrect contents of the Valentine’s Day Gift Pack
There was an issue in which "Mushroom Recharge Ticket" was displayed as an item included in the Valentine Gift Pack when purchased, but the item actually sent to the recipient was a "Weekly Challenge Ticket".
This issue was resolved on February 13, 2024 at approximately 10:03AM (JST), and Valentine's Day gift packs purchased after this time will include the "Mushroom Recharge Ticket" in their contents.
For the detail of compensation, please visit the support community.