Frequently asked questions


Q. The app does not complete loading and cannot be launched.

After logging into the app, if loading does not complete and the application cannot be launched, please try restarting the application.

If this does not solve the problem, please refer to the following support article for troubleshooting.

(iOS)
https://niantic.helpshift.com/hc/en/23-pikmin-bloom/faq/2865-troubleshooting-guide-ios/
(Android)
https://niantic.helpshift.com/hc/en/23-pikmin-bloom/faq/2864-troubleshooting-guide-android/

If the troubleshooting does not solve the problem, please check if the device time is not aligned with the current time. If the time is significantly out of sync with the current time, the application will not launch. If the time is off, set the device's time setting to automatic and try again to see if the application can be launched.

If you are still having a problem, please contact support using the web form below. Please select "Sign-In Issue" as Issue Category.
https://niantic.helpshift.com/hc/en/23-pikmin-bloom/contact-us/?p=web&contact=1


Q. (iOS) On the app's home screen, the message "Cannot read the most up-to-date step count. Is access allowed?" is displayed.

Please refer to the following article to check if the "Steps" setting is enabled in the "Health Care" app settings.
https://niantic.helpshift.com/hc/en/23-pikmin-bloom/faq/2861-my-steps-aren-t-being-counted-correctly-ios/
If you have lost the "Steps" setting, please try uninstall and reinstall the app.


Q. (Android) I get a network error message and can't play Pikmin Bloom.

Your Location Information Settings may not be enabled. Please refer to the Location Information Settings in the article below and check if it is enabled correctly.
https://niantic.helpshift.com/hc/en/23-pikmin-bloom/faq/2862-my-steps-aren-t-being-counted-correctly-android/


Q. I am a user over 13 years old, but when I try to log in with my Nintendo Account, I get the message "You cannot login with a kids account.”

If the user is 13 years old or older, you will be able to change your child account to a non-child account. For further instructions, please visit the Nintendo Account web page (https://accounts.nintendo.com/), and click on Help located at the bottom of the page.


Q. I am an adult user, but when I try to log in with my Nintendo Account, I get the message "You cannot login with a non-kids account.”

If you entered your date of birth when you first started the app and it was determined that you were a child, you will not be able to log in with your adult Nintendo Account. If your date of birth was entered incorrectly, you can re-enter it by deleting the app and installing it again.


Q.  I have an account playing other Niantic apps (such as Ingress, Pokémon GO, or Harry Potter: Wizards Unite), can I link it to my Nintendo account?

If you already have an account of another Niantic app, we suggest signing up for Pikmin Bloom with a login method you already use. You’ll be able to link a Nintendo Account later.  To link a Nintendo account, after signing up with your existing account, select the gear icon in the upper right corner of your profile screen > Linked Accounts > Nintendo.

When starting Pikmin Bloom with a Nintendo Account, you won’t be able to link it with any login methods used for other Niantic games.


Q. When I added/removed a friend from my Pikmin Bloom friends list, they were also added/removed from my friends list in other games.

Changes to your Friendship list will be carried over across other Niantic apps. Removing a friend in Pikmin Bloom could also remove them from Pokémon GO and Ingress.


Q. The users who have become my friends do not appear in my friends list.

It may take a few hours for your friends list to become up-to-date. Please wait for a while until it is updated.

Q. Steps are not added to the Step Challenge or event tasks (even when the step count in the lifelog increases).

The step count displayed in the Lifelog is linked to Apple Health/Google Fit, and the app or device function may automatically adjust and deduct the steps that are counted too many. On the other hand, the steps in the Step Challenge and event tasks, once added, will not decrease. Even if the steps in Apple Health/Google Fit decrease, the steps in the Step Challenge and event tasks will remain the same and will be counted again once your actual step count exceeds that number.


Known Issues

“Pikmin 3 Onion-style Backpack” dialogue shows blue seedling for an instant

Description: There is an issue when you receive “Pikmin 3 Onion-style Backpack”, the dialogue shows a blue seedling image for an instant.  Please note that a blue seedling is not included in the reward.  For the details of this campaign, please check this support article.
Status: To be fixed in the future release.

Wrong error message is displayed when linking an account

Description: The wrong error message "Cannot link to child account" is displayed regardless of the cause of the error while linking an account. If you receive this message, the following errors may have occurred.
  • The login provider account you are trying to add is already being used for another Niantic game (such as Pokémon GO) or for another Pikmin Bloom account.
Status: To be fixed in a future release.

(Android) Steps are not counted for child accounts

Description: An issue was reported that the steps may not be counted or added when logged in with a child account on an Android device.
Status: Investigating.

(Galaxy S22 Series) Visual glitch of Mii outfits

Description: On Galaxy S22 series, Mii's outfit is displayed in bright pink.
Status: Investigating

(Android) The permission dialogue of access to photos is shown repeatedly.

Description: On Android, even if you deny access to photos, you may still be asked to accept access repeatedly during daily look back.
Status: To be fixed in a future release.

Resolved Issues

Thank you for waiting. The following issues have been resolved. You can find past resolved issues in the support community.

1st Anniversary Snack Decor Pikmin Task 11 issue

Description: There is an issue in 1st Anniversary Snack Decor Pikmin Task 11 (walk 10,000 steps) that sometimes step counts may be reduced or not progressed.
Status: If the user has not received Task 11 yet, then Task 11 will be “pluck 5 seedlings”.  If the user already received Task 11 “Walk 10,000 steps” and cannot complete the task due to the issue, please contact in-app support and choose General Questions category (for instructions, see this support article).

1st Anniversary Snack" Decor Pikmin Event task issue

Description: We're experiencing issues with "1st Anniversary Snack" Decor Pikmin Event where some users' tasks are not saved properly. Therefore, we've decided to temporarily cancel the event.
Status: The issue has been resolved and tasks should be working normally now. The event has restarted and will be extended until November 15th 2022.

In v56, the scores of mushroom is not displayed

Description: In v56, there is an issue that scores are not displayed on the result screen when you completed the mushrooms. The number of stars and the score on the postcard are displayed.
Status: Resolved in v56.1.