Frequently asked questions

Q. The app does not complete loading and cannot be launched.

After logging into the app, if loading does not complete and the application cannot be launched, please try restarting the application.

If this does not solve the problem, please refer to the following support article for troubleshooting.

(iOS)
https://niantic.helpshift.com/hc/en/23-pikmin-bloom/faq/2865-troubleshooting-guide-ios/
(Android)
https://niantic.helpshift.com/hc/en/23-pikmin-bloom/faq/2864-troubleshooting-guide-android/

If the troubleshooting does not solve the problem, please check if the device time is not aligned with the current time. If the time is significantly out of sync with the current time, the application will not launch. If the time is off, set the device's time setting to automatic and try again to see if the application can be launched.

If you are still having a problem, please contact support using the web form below. Please select "Sign-In Issue" as Issue Category.
https://niantic.helpshift.com/hc/en/23-pikmin-bloom/contact-us/?p=web&contact=1


Q. (iOS) On the app's home screen, the message "Cannot read the most up-to-date step count. Is access allowed?" is displayed.

Please refer to the following article to check if the "Steps" setting is enabled in the "Health Care" app settings.
https://niantic.helpshift.com/hc/en/23-pikmin-bloom/faq/2861-my-steps-aren-t-being-counted-correctly-ios/
If you have lost the "Steps" setting, please try uninstall and reinstall the app.


Q. (Android) I get a network error message and can't play Pikmin Bloom.

Your Location Information Settings may not be enabled. Please refer to the Location Information Settings in the article below and check if it is enabled correctly.
https://niantic.helpshift.com/hc/en/23-pikmin-bloom/faq/2862-my-steps-aren-t-being-counted-correctly-android/


Q. I am a user over 13 years old, but when I try to log in with my Nintendo Account, I get the message "You cannot login with a kids account.”

If the user is 13 years old or older, you will be able to change your child account to a non-child account. For further instructions, please visit the Nintendo Account web page (https://accounts.nintendo.com/), and click on Help located at the bottom of the page.


Q. I am an adult user, but when I try to log in with my Nintendo Account, I get the message "You cannot login with a non-kids account.”

If you entered your date of birth when you first started the app and it was determined that you were a child, you will not be able to log in with your adult Nintendo Account. If your date of birth was entered incorrectly, you can re-enter it by deleting the app and installing it again.


Q.  I have an account playing other Niantic apps (such as Ingress, Pokémon GO), can I link it to my Nintendo account?

If you already have an account of another Niantic app, we suggest signing up for Pikmin Bloom with a login method you already use. You’ll be able to link a Nintendo Account later.  To link a Nintendo account, after signing up with your existing account, select the gear icon in the upper right corner of your profile screen > Linked Accounts > Nintendo.

When starting Pikmin Bloom with a Nintendo Account, you won’t be able to link it with any login methods used for other Niantic games.


Q. When I added/removed a friend from my Pikmin Bloom friends list, they were also added/removed from my friends list in other games.

Changes to your Friendship list will be carried over across other Niantic apps. Removing a friend in Pikmin Bloom could also remove them from Pokémon GO and Ingress.


Q. The users who have become my friends do not appear in my friends list.

It may take a few hours for your friends list to become up-to-date. Please wait for a while until it is updated.
 

Q. (Android) I cannot download or update Pikmin Bloom app from Google Play Store

We have confirmed that the Pikmin Bloom app cannot be downloaded or updated successfully if there are other Niantic apps (Pokémon GO, Monster Hunter Now, etc) on the same device that were downloaded from and installed using a method other than downloading from Google Play Store.

 

Using modified or unofficial software is prohibited by the Niantic Terms of Service and Niantic Player Guidelines and violations will result in a warning, suspension of your account, a diminished gameplay experience, or permanent suspension of your account without warning.


If you are not aware of any such violations, please provide us with your information using the webform.

Known Issues

v91 Visual glitches (garbled characters, collapsed Mii display)

Description:

In v91, if the app has been running in the background for a long time, the screen display may collapse when the app is displayed again. The following phenomena may occur;

Garbled text on the screen

Mii display is corrupted

If this issue occurs, please restart the app so the display will return to normal.

Status: Fix scheduled in the future release.

Clouds on the lifelog map may not clear partially even where you have walked

Description: On a lifelog map, there may be a history of walking or planting flowers, but the clouds on the map may not be partially cleared.

Status: Fix scheduled in the future releases.

(Android) Steps are not counted for child accounts

Description: An issue was reported that the steps may not be counted or added when logged in with a child account on an Android device.
Status: Investigating.

(Galaxy S22 Series) Visual glitch of Mii outfits

Description: On Galaxy S22 series, Mii's outfit is displayed in bright pink.
Status: Investigating
 

Resolved Issues

Thank you for waiting. The following issues have been resolved. You can find past resolved issues in the support community.

April 12, 2024 Chess Seedling rewarded when participating in Easter mushrooms in other countries 

Description:

During April 12, 2024 in the user's local time, there was an issue that when invited to participate in the "Easter Mushrooms" in other countries, the seedlings sometimes obtained were "chess" Decor Pikmin seedlings.

This issue occurs when;

  • The user's own local time is still April 12, 2024
  • The local time in the invited mushroom country is after April 13, 2024

Status: 

If you are experiencing this issue and have obtained a "chess" gold seedling or a large seedling, please contact in-app support and select the category "General Questions". Please see this support article for instructions on how to contact us.

We have already fixed this issue so that it will not happen in future events.

Community Day Big Flower bloom time not reduced to 3 hours

Description:

At the community day that started on April 13, 2024, there was an issue where the Big Flower bloom time was not changed to 3 hours.

Status:

We fixed this issue on April 13, 2024 around 1:02 a.m. (JST), but after this fix we found an issue with the behavior of the big flower (immediately after the user planted the flower, the Big Flower blooms into a previously bloomed flower). This issue was fixed on April 13, 2024 around 2:00 a.m. (JST).

There was also an issue with fruits obtained from the Big Flower not disappearing from the expedition list at the time the Big Flower returned to the leaves. This issue was fixed on April 13, 2024 at around 9:36AM (JST).

We apologize for any inconvenience caused by the repeated issues.