Frequently asked questions
Q. The app does not complete loading and cannot be launched.
If this does not solve the problem, please refer to the following support article for troubleshooting.
If the troubleshooting does not solve the problem, please check if the device time is not aligned with the current time. If the time is significantly out of sync with the current time, the application will not launch. If the time is off, set the device's time setting to automatic and try again to see if the application can be launched.
If you are still having a problem, please contact support using the web form below. Please select "Sign-In Issue" as Issue Category.
Q. (iOS) On the app's home screen, the message "Cannot read the most up-to-date step count. Is access allowed?" is displayed.
If you have lost the "Steps" setting, please try uninstall and reinstall the app.
Q. (Android) I get a network error message and can't play Pikmin Bloom.
Q. I am a user over 13 years old, but when I try to log in with my Nintendo Account, I get the message "You cannot login with a kids account.”
Q. I am an adult user, but when I try to log in with my Nintendo Account, I get the message "You cannot login with a non-kids account.”
Q. I have an account playing other Niantic apps (such as Ingress, Pokémon GO), can I link it to my Nintendo account?
When starting Pikmin Bloom with a Nintendo Account, you won’t be able to link it with any login methods used for other Niantic games.
Q. When I added/removed a friend from my Pikmin Bloom friends list, they were also added/removed from my friends list in other games.
Q. The users who have become my friends do not appear in my friends list.
Q. (Android) I cannot download or update Pikmin Bloom app from Google Play Store
We have confirmed that the Pikmin Bloom app cannot be downloaded or updated successfully if there are other Niantic apps (Pokémon GO, Monster Hunter Now, etc) on the same device that were downloaded from and installed using a method other than downloading from Google Play Store.
Using modified or unofficial software is prohibited by the Niantic Terms of Service and Niantic Player Guidelines and violations will result in a warning, suspension of your account, a diminished gameplay experience, or permanent suspension of your account without warning.
If you are not aware of any such violations, please provide us with your information using the webform.
(Android) Steps are not counted for child accounts
(Galaxy S22 Series) Visual glitch of Mii outfits
Thank you for waiting. The following issues have been resolved. You can find past resolved issues in the support community.
Unable to receive "Mahjong" Decor Pikmin Special Task Rewards on some devices
On some devices, there is an issue where the button is not displayed on the Rewards screen that you receive after completing the purchased "Mahjong" Decor Pikmin Special task. This issue occurs when using a smartphone with a small screen size.
If the button is not displayed on the rewards screen, you will not be able to perform other operations with the app.
Resolved in v77.1. If you encounter the issue, please update the app.