Frequently asked questions
Q. (iOS) On the app's home screen, the message "Unable to retrieve recent step counts. Has permission been granted" is displayed.
https://niantic.helpshift.com/hc/en/23-pikmin-bloom/faq/2861-my-steps-aren-t-being-counted-correctly-ios/
If you have lost the "Steps" setting, please try uninstall and reinstall the app.
Q. (Android) I get a network error message and can't play Pikmin Bloom.
https://niantic.helpshift.com/hc/en/23-pikmin-bloom/faq/2862-my-steps-aren-t-being-counted-correctly-android/
Q. I am a user over 13 years old, but when I try to log in with my Nintendo Account, I get the message "You cannot login with a kids account.”
Q. I am an adult user, but when I try to log in with my Nintendo Account, I get the message "You cannot login with a non-kids account.”
Q. I have an account playing other Niantic apps (such as Ingress, Pokémon GO), can I link it to my Nintendo account?
When starting Pikmin Bloom with a Nintendo Account, you won’t be able to link it with any login methods used for other Niantic games.
Q. When I added/removed a friend from my Pikmin Bloom friends list, they were also added/removed from my friends list in other games.
Q. The users who have become my friends do not appear in my friends list.
Q. (Android) I cannot download or update Pikmin Bloom app from Google Play Store
We have confirmed that the Pikmin Bloom app cannot be downloaded or updated successfully if there are other Niantic apps (Pokémon GO, Monster Hunter Now, etc) on the same device that were downloaded from and installed using a method other than downloading from Google Play Store.
Using modified or unofficial software is prohibited by the Niantic Terms of Service and Niantic Player Guidelines and violations will result in a warning, suspension of your account, a diminished gameplay experience, or permanent suspension of your account without warning.
If you are not aware of any such violations, please provide us with your information using the webform.
Known Issues
(Android) Steps are not counted for child accounts
Status: Investigating.
(Galaxy S22 Series) Visual glitch of Mii outfits
Resolved Issues
Thank you for waiting. The following issues have been resolved. You can find past resolved issues in the support community.
The feature under development accidentally released to some users
Description:
On June 12th 2024 (JST), the feature that was still under development was released to some users accidentally.
This feature is no longer available. Please note the created QR codes or links are also no longer able to be used. We apologize for any inconvenience caused.
(iOS) Error message about Tracking setting when using Facebook login.
Description:
We have received a report of an issue where an error message regarding tracking is suddenly displayed when Pikmin Bloom is linked to Facebook account. This issue can be fixed by updating your iPhone's iOS to 17.5.1..