Frequently asked questions
Q. The app does not complete loading and cannot be launched.
If this does not solve the problem, please refer to the following support article for troubleshooting.
(iOS)
https://niantic.helpshift.com/hc/en/23-pikmin-bloom/faq/2865-troubleshooting-guide-ios/
(Android)
https://niantic.helpshift.com/hc/en/23-pikmin-bloom/faq/2864-troubleshooting-guide-android/
If the troubleshooting does not solve the problem, please check if the device time is not aligned with the current time. If the time is significantly out of sync with the current time, the application will not launch. If the time is off, set the device's time setting to automatic and try again to see if the application can be launched.
If you are still having a problem, please contact support using the web form below. Please select "Sign-In Issue" as Issue Category.
https://niantic.helpshift.com/hc/en/23-pikmin-bloom/contact-us/?p=web&contact=1
Q. (iOS) On the app's home screen, the message "Unable to retrieve recent step counts. Has permission been granted" is displayed.
https://niantic.helpshift.com/hc/en/23-pikmin-bloom/faq/2861-my-steps-aren-t-being-counted-correctly-ios/
If you have lost the "Steps" setting, please try uninstall and reinstall the app.
Q. (Android) I get a network error message and can't play Pikmin Bloom.
https://niantic.helpshift.com/hc/en/23-pikmin-bloom/faq/2862-my-steps-aren-t-being-counted-correctly-android/
Q. I am a user over 13 years old, but when I try to log in with my Nintendo Account, I get the message "You cannot login with a kids account.”
Q. I am an adult user, but when I try to log in with my Nintendo Account, I get the message "You cannot login with a non-kids account.”
Q. I have an account playing other Niantic apps (such as Ingress, Pokémon GO), can I link it to my Nintendo account?
When starting Pikmin Bloom with a Nintendo Account, you won’t be able to link it with any login methods used for other Niantic games.
Q. When I added/removed a friend from my Pikmin Bloom friends list, they were also added/removed from my friends list in other games.
Q. The users who have become my friends do not appear in my friends list.
Q. (Android) I cannot download or update Pikmin Bloom app from Google Play Store
We have confirmed that the Pikmin Bloom app cannot be downloaded or updated successfully if there are other Niantic apps (Pokémon GO, Monster Hunter Now, etc) on the same device that were downloaded from and installed using a method other than downloading from Google Play Store.
Using modified or unofficial software is prohibited by the Niantic Terms of Service and Niantic Player Guidelines and violations will result in a warning, suspension of your account, a diminished gameplay experience, or permanent suspension of your account without warning.
If you are not aware of any such violations, please provide us with your information using the webform.
Known Issues
Easter Event: Decor Pikmin's strength against mushrooms does not increase.
Description:
There was an issue where the “Bunny Egg” and “Easter Egg” Decor Pikimin are not stronger against the mushrooms on the last day of the Spring Festival event.
This issue mainly affected users located in a timezone later than Japan.
Status:
This issue was resolved on April 30, 4:28AM (UTC). We are currently considering compensation for affected users, which will be implemented sometime in the next week. We apologize for any inconvenience caused.
Clouds on the lifelog map may not clear partially even where you have walked
Description: On a lifelog map, there may be a history of walking or planting flowers, but the clouds on the map may not be partially cleared.
Status: Fix scheduled in the future releases.
(Android) Steps are not counted for child accounts
Status: Investigating.
(Galaxy S22 Series) Visual glitch of Mii outfits
Resolved Issues
Thank you for waiting. The following issues have been resolved. You can find past resolved issues in the support community.
v91 Visual glitches (garbled characters, collapsed Mii display)
Description:
In v91, if the app has been running in the background for a long time, the screen display may collapse when the app is displayed again. The following phenomena may occur;
Garbled text on the screen
Mii display is corrupted
If this issue occurs, please restart the app so the display will return to normal.
Status: Resolved in v92.
April 12, 2024 Chess Seedling rewarded when participating in Easter mushrooms in other countries
Description:
During April 12, 2024 in the user's local time, there was an issue that when invited to participate in the "Easter Mushrooms" in other countries, the seedlings sometimes obtained were "chess" Decor Pikmin seedlings.
This issue occurs when;
- The user's own local time is still April 12, 2024
- The local time in the invited mushroom country is after April 13, 2024
Status:
If you are experiencing this issue and have obtained a "chess" gold seedling or a large seedling, please contact in-app support and select the category "General Questions". Please see this support article for instructions on how to contact us.
We have already fixed this issue so that it will not happen in future events.