Frequently asked questions

 

Q. The app does not complete loading and cannot be launched.

After logging into the app, if loading does not complete and the application cannot be launched, please try restarting the application.

If this does not solve the problem, please refer to the following support article for troubleshooting.

(iOS)
https://niantic.helpshift.com/hc/en/23-pikmin-bloom/faq/2865-troubleshooting-guide-ios/
(Android)
https://niantic.helpshift.com/hc/en/23-pikmin-bloom/faq/2864-troubleshooting-guide-android/

If the troubleshooting does not solve the problem, please check if the device time is not aligned with the current time. If the time is significantly out of sync with the current time, the application will not launch. If the time is off, set the device's time setting to automatic and try again to see if the application can be launched.

If you are still having a problem, please contact support using the web form below. Please select "Sign-In Issue" as Issue Category.
https://niantic.helpshift.com/hc/en/23-pikmin-bloom/contact-us/?p=web&contact=1


Q. (iOS) On the app's home screen, the message "Cannot read the most up-to-date step count. Is access allowed?" is displayed.

Please refer to the following article to check if the "Steps" setting is enabled in the "Health Care" app settings.
https://niantic.helpshift.com/hc/en/23-pikmin-bloom/faq/2861-my-steps-aren-t-being-counted-correctly-ios/
If you have lost the "Steps" setting, please try uninstall and reinstall the app.


Q. (Android) I get a network error message and can't play Pikmin Bloom.

Your Location Information Settings may not be enabled. Please refer to the Location Information Settings in the article below and check if it is enabled correctly.
https://niantic.helpshift.com/hc/en/23-pikmin-bloom/faq/2862-my-steps-aren-t-being-counted-correctly-android/


Q. I am a user over 13 years old, but when I try to log in with my Nintendo Account, I get the message "You cannot login with a kids account.”

If the user is 13 years old or older, you will be able to change your child account to a non-child account. For further instructions, please visit the Nintendo Account web page (https://accounts.nintendo.com/), and click on Help located at the bottom of the page.


Q. I am an adult user, but when I try to log in with my Nintendo Account, I get the message "You cannot login with a non-kids account.”

If you entered your date of birth when you first started the app and it was determined that you were a child, you will not be able to log in with your adult Nintendo Account. If your date of birth was entered incorrectly, you can re-enter it by deleting the app and installing it again.


Q.  I have an account playing other Niantic apps (such as Ingress, Pokémon GO), can I link it to my Nintendo account?

If you already have an account of another Niantic app, we suggest signing up for Pikmin Bloom with a login method you already use. You’ll be able to link a Nintendo Account later.  To link a Nintendo account, after signing up with your existing account, select the gear icon in the upper right corner of your profile screen > Linked Accounts > Nintendo.

When starting Pikmin Bloom with a Nintendo Account, you won’t be able to link it with any login methods used for other Niantic games.


Q. When I added/removed a friend from my Pikmin Bloom friends list, they were also added/removed from my friends list in other games.

Changes to your Friendship list will be carried over across other Niantic apps. Removing a friend in Pikmin Bloom could also remove them from Pokémon GO and Ingress.


Q. The users who have become my friends do not appear in my friends list.

It may take a few hours for your friends list to become up-to-date. Please wait for a while until it is updated.
 

Q. Steps are not added to the Step Challenge or event tasks (even when the step count in the lifelog increases).

The step count displayed in the Lifelog is linked to Apple Health/Google Fit, and the app or device function may automatically adjust and deduct the steps that are counted too many. On the other hand, the steps in the Step Challenge and event tasks, once added, will not decrease. Even if the steps in Apple Health/Google Fit decrease, the steps in the Step Challenge and event tasks will remain the same and will be counted again once your actual step count exceeds that number.
 


Known Issues

Spec of yellow category icons in Pikmin/seedling lists

Description: As of v64, a yellow category icon is displayed in the list of Pikmin and seedlings when all Decor Pikmin in that category have already been registered. The specifications for this are as follows.

  • Whether or not all decor Pikmin in a category have been registered is verified for each type of Pikmin.

  • If there are multiple decors in a category, the category icon will turn yellow only if all decor Pikmin have been registered.

Therefore, the category icon will remain gray in the following cases

Example 1)

In the forest category, there are two decors (stag beetle and acorn). If the blue stag beetle Pikmin has not been discovered, the seedlings and Pikmin in the blue forest category (including blue acorn Pikmin) will display a gray category icon.

Example 2)

There are many decors in the special category, and if any one of them is undiscovered, the Pikmin/seedlings of that category will display a gray category icon.

Status: Will be improved for better clarity in a future release.

Reward dialogue may shows blue seedling for an instant

Description: There is an issue when you a reward, the dialogue may shows a blue seedling image for an instant.  Please note that a blue seedling is not included in the reward in this case.

Status: To be fixed in the future release.

(Android) Steps are not counted for child accounts

Description: An issue was reported that the steps may not be counted or added when logged in with a child account on an Android device.
Status: Investigating.

(Galaxy S22 Series) Visual glitch of Mii outfits

Description: On Galaxy S22 series, Mii's outfit is displayed in bright pink.
Status: Investigating
 

Resolved Issues

Thank you for waiting. The following issues have been resolved. You can find past resolved issues in the support community.

Description of mushroom recharge ticket

Description: 

From v65, in the description of the Mushroom Recharge Ticket, it states, "This ticket can also be used to join a mushroom battle that already has 5 participants" but this feature has not yet been implemented. The update will be implemented next week (date and time TBD). Please find more detail here.

Status: 

On 2022/3/10(JST), the description of Mushroom Recharge Ticket has been corrected.

If you have purchased a mushroom recharge ticket to join a mushroom battle that already has 5 participants, you will have to wait for the update to be implemented next week. If you would like to return your ticket purchased before the description is updated, please contact our in-app support and select "Item or Purchase Issues". Please see this support article for instructions on how to contact us.

In rare cases, the mushrooms are defeated right after pressing the Join button

Description: A rare issue has been confirmed in which a mushroom finishes immediately after it was started. The following symptoms are observed in such cases.

  • The mushroom results screen will be displayed after less time than is normally required to defeat the mushroom only to the user among the participants who has encountered this issue. At this point, the reward can be received at garden view and the Pikmin that were dispatched return to the garden.

  • After the result screen is displayed, the mushroom appears to be still under attack, and the affected user appears to be still participating as well(the Mii may not be visible on the screen). 

  • After other participants have defeated the mushroom, the results screen will not be displayed again to the affected user.

Status: Resolved on 2023/2/15 (JST).

Only a partial number of flowers planted is reflected in the Weekly Challenge

Due to a server update initiated on February 14, 2023 at 2:18PM (JST), there was an issue where only a portion of the number of flowers planted were reflected in Flower Planting Weekly Challenges. This issue was fixed around 11:51PM (JST) on February 14, 2023 and is no longer observed.

Only the Weekly Flower Planting Challenges were affected by this issue. Other features such as the Valentine's Day event tasks and bonus coins correctly reflected the number of flowers planted.

As an apology, the following items have been granted to those affected. We sincerely apologize for any inconvenience this may have caused.

Eligible users: All users who planted flowers between 2:18PM and 11:51PM on February 14, 2023 (JST)

Granted items: 1 challenge recharge ticket, 50 red plum petals, 50 red petals

Receiving deadline: 23:59, March 31, 2023 (JST)

Please note: 

  • If the screen for receiving items does not appear, please try restarting the app.

  • After the deadline for receiving the items, you will not be able to receive the items.