Having trouble accessing your Pikmin Bloom account? This article details troubleshooting steps for how to solve various sign-in issues.

I entered incorrect date of birth before logging in

Pikmin Bloom requires the user to enter their date of birth when initially launching the app after installing the app. If this birth date input determines that the user’s age is required to use a child account, the user will be taken to a screen dedicated to child accounts.

If you entered an incorrect birth date, please delete the app and install it again to re-enter the date of birth.

Error message appears when trying to log in

[Error message] You cannot log in with a kids account.

As a result of your date of birth entered, you are an adult (Japan: 13 years old or older), but your Nintendo Account is still a "Child Account" so it cannot be used to log in. You will be able to log in by changing to a general Nintendo Account. For further instructions, please visit the Nintendo Account web page (https://accounts.nintendo.com/), and click on Help located at the bottom of the page.

[Error message] This is an adult account. You are too young to log in with this account.

This error message appears because even though the date of birth entry determined that you are a child (Japan: under 13 years old), you attempted to log in with your general Nintendo account, which is for adults.

If you have entered your date of birth incorrectly, please delete the app once, install it again, and re-enter the correct date of birth.

If you are a child (Japan: under 13 years old), please consult your parents or guardian and have them create a Nintendo account for children.

[Error message] “Unable to Authenticate” or “Failed to Log in” 

You may receive these error messages if our servers are experiencing a temporary issue or your network connectivity is poor.

Check to ensure your mobile device has a strong network connection, or wait a short while, then try logging in again. If the issue persists, try closing and reopening the Pikmin Bloom.

If the problem persists, clearing the app cache or reinstalling the app may resolve the issue. If this does not resolve the issue, please contact us by this webform and select "Sign-In Issues" from the drop-down menu.  

I forgot my password

Your account password is controlled by your respective login provider. Pikmin Bloom does not collect or store password information. Also, our support team cannot change or reset the passwords for the external accounts you use to log in.

To change or reset your password, please visit the support page for each login provider.

I forgot my login provider information that I used to log in.

If you do not know the account you use to sign in to Pikmin Bloom, we may be able to help you based on your account ID or email address. please contact us by this webform and select "Sign-In Issues" from the drop-down menu.  

Unfortunately, without knowing your account ID or email address, we cannot identify your account in our system. Thank you for your understanding.

I deleted the login provider I was using to log in.

Please contact each login provider by the following methods. 

How to contact usIf you need help for sign in issues, please contact us by this webform and select "Sign-In Issues" from the drop-down menu.  

Frequently asked questions

(Android) After selecting a login provider at the start of Pikmin Bloom play, I cannot log in with my web browser.

Please make sure that you have not changed the default web browser on your Android device to anything other than Chrome. If you are using a different web browser as default, please change your default web browser to the latest version of Chrome and try again.