Having trouble accessing your Pikmin Bloom account? This article details troubleshooting steps for how to solve various sign-in issues.

Q. I am a user over 13 years old, but when I try to log in with my Nintendo Account, I get the message "You cannot login with a kids account.”

If the user is 13 years old or older, you will be able to change your child account to a non-child account. For further instructions, please visit the Nintendo Account web page (https://accounts.nintendo.com/), and click on Help located at the bottom of the page.

Q. I am an adult user, but when I try to log in with my Nintendo Account, I get the message "You cannot login with a non-kids account.”

If you enter your date of birth when you first start the app and it determines that you are a child, you will not be able to log in with your adult Nintendo Account. If your date of birth is entered incorrectly, you can re-enter it by deleting the app and installing it again.

“Unable to Authenticate” and “Failed to Log in” Error Messages

You may receive “failed to log in” or “unable to authenticate” error messages if our servers are experiencing a temporary issue or your network connectivity is poor.
Check to ensure your mobile device has a strong network connection, or wait a short while, then try logging in again. If the issue persists, try closing and reopening the Pikmin Bloom.
If it doesn't resolve the situation, Clear App cache, or, reinstall the app may fix the issue. If still not, please contact us and select "Sign-in Issue" from the dropdown menu with the error message, your player name, device info. (OS version and device name)

Password Help

Your account password is maintained by your login provider. Because Pikmin Bloom does not collect or store your external account passwords, our support team cannot access or reset the password of the external account you use to log in.
To change or reset your password, please visit your login provider's website:

Email Address & Login Provider Help

If you do not know which email address or login provider you used to log into Pikmin Bloom, we may be able to help recover it by looking up your player name.

Still don’t know your player name or email address?

Unfortunately, we will not be able to locate your account in our system without either your player name or email address. In the event you recall your login provider, use the resources below to recover your login credentials: