When you make a purchase in the Pokémon GO Web Store, your payment may be processed by one of a few specific merchants.
The current, exhaustive list of merchants that process Pokémon GO Web Store transactions is:
- XSolla
- Fast Spring
To verify which merchant processed your purchase, consult the receipt you received after your purchase was completed. The merchant of record will be displayed at the top of your receipt.
The sending email will vary depending on which merchant processed your transaction:
- XSolla: <mailer@xsolla.com>
- FastSpring: <mailer@fastspring.com>
You can also verify the merchant of record by examining your bank or credit card statement. The complete transaction descriptor provided on your statement will include the processor. Note that these entries may contain a partial abbreviation of the game title or a related term in conjunction with the merchant's name. For example: "XSOLLA POKEMON."
Contacting Support
Depending on which merchant processed your payment, you may have to reach out to them directly for any assistance with your transaction.
Contact Niantic Support for assistance with:
- Webstore login issues
- Item delivery
- Offer code redemption
Contact the merchant of record for assistance with:
- Issues with your payment method
- Duplicate charges
- Purchases made on the wrong account
- Promotional codes
- Currency issues
- Fraud concerns
- Refund requests
For support with Xsolla purchases, see their help center.
For support with FastSpring purchases, see their help center.