Here is where you can find a list of issues currently being investigated by our engineering team. This list will be updated regularly, and issues will be added and removed as they are discovered and resolved. Please note that this is not a comprehensive list of all issues we are aware of or working to fix.
To report a bug that isn’t listed here, or get one on one support, please submit a ticket in-app under the Settings menu, or see our article on how to best contact us for different issues.
Last updated: June 30, 2020
Some devices on Android 5 or 6 are unable to load the app
Issue description: Some Trainers with devices on Android 5 or 6 are unable to load the Pokémon GO app beyond the loading screen.
Issue status: Resolved in update currently rolling out (0.179)
"Walk closer to interact with this Gym" error message when raiding remotely
Issue description: When raiding remotely, some Trainers are removed from the Raid Lobby right before the Raid Battle starts and are unable to rejoin the raid with an error message "Walk closer to interact with this Gym".
Issue status: Resolved
Trainers unable to equip Avatar items or change Avatar gender
Issue description: Some Trainers are experiencing an issue that causes them to be unable to equip certain Avatar items or change Avatar gender.
Issue status: Resolved
Delay between pages of Timed Research tasks
Issue description: Sometimes, there is a delay of ~30 seconds between new pages of Timed Research tasks appearing.
Workaround: Restarting the app or entering a Pokémon encounter can make the following page appear.
Issue status: Investigating
GO Battle League and Trainer Battle Related Issues
Opponents using more than two Shields Issue description: Some Trainers have observed their opponents using three or more Shields. When there are latency issues or when one or both Trainers has a weak connection, using a Shield before an opponent’s Charged Attack may not properly consume the Shield, which can result in more than two Shields being used in a single Battle. Issue status: Adjustments that lessen the occurrence of this error have been put in place, but weak connections may continue to cause this issue.
Charged Attacks fired at the same time allow Trainer with first Charged Attack to switch Pokémon Issue description: In Trainer Battles, when Charged Attacks occur at the same time, the Trainer whose move goes first is able to switch their Pokémon before their opponent's Charged Attack lands. Issue status: Investigating
Infinite Charged Attack loop during Trainer Battles against Team GO Rocket or Team Leaders Issue description: During Trainer Battles against Team GO Rocket or Team Leaders, the Trainer can become stuck in an infinite loop of the Charged Attack mini-game if a Charged Attack is used just before your Pokémon is about to faint. Issue status: Resolved in update currently rolling out (0.179)
Buddy Adventure Related Issues
Issues affecting the "Battle together" heart Issue description: The "battle together" affection heart is not consistently earned when battling with your buddy in Gyms. There may also be a delay in receiving this heart when earned this way. This bug does not occur when battling with your buddy in other ways, such as battling with Friends or in GO Battle League.. Issue status: Investigating
Poffin bonuses are reset at midnight (local time) Issue description: Poffin bonuses are reset at midnight (local time) regardless of what time the Poffin is consumed by a Buddy Pokémon. Issue status: Investigating
Players may not be able to see other Trainers’ buddies during a Shared AR Experience Issue description: Players may not be able to see other Trainers’ Buddy Pokémon during a Shared AR Experience. Workaround: First, try restarting the Pokémon GO app before starting a new Shared AR Experience. If the problem persists, leave the Shared AR Experience and wait a few minutes before trying again. Issue status: Investigating