How to Contact Support
Get in Touch
Help with Sign-in Issues
Account & Sign-In
How do I redeem a promo code on the Web Store?
Shop
Redeeming Offer Codes
Ads & Sponsorships
Linking an Additional Login Provider to your Account
Routes FAQ
Routes
Updating your Pokémon GO login method
How to reset your Pokémon Trainer Club login information
More
Sharing Game Logs
AR Collaboration with Microsoft
Pokémon Trading Card Game Collaboration
Dynamax & Gigantamax Known Issues
Sound Issues During GBL Battles
Reporting a Bug
Registering for Live Events
Live Event Registration FAQ
What are Community Days?
Map View
How do I zoom and rotate?
How do I move my avatar?
Types of Research
Daily Bonuses
Why does my Field Research task have a “bonus” tag?
Finding & Catching Wild Pokémon
How do I find specific Pokémon?
Incubators & Hatching Pokémon Eggs
Buddy Adventure
What is a Poffin?
How do I get my buddy on the Map?
Adding Friends
Friend List & Friendship Levels
Sending & Receiving Gifts
What is Party Play?
Hosting a Party
Joining a Party
GO Battle League
Type Effectiveness in Battle
What are Combat Power (CP) and Hit Points (HP)?
[Video] Visiting Gyms
Battling at Gyms
Earning the Defender Bonus
Team GO Rocket Grunts
Team GO Rocket Leaders & Giovanni
Team GO Rocket Balloons
What is Mega Evolution?
Collecting Mega Energy
Joining Mega Raid Battles
What are Max Pokémon?
What are Power Spots and How Can I Find Them?
Collecting Max Particles and Dynamaxing or Gigantamaxing Pokémon
What are Routes?
How Do I Create a Route?
Route Requirements and Best Practices
What is Niantic Wayfarer?
How can I access Niantic Wayfarer?
Contributing to the Pokémon GO Map
Available Items & your Bag
What are Elite TMs?
How can I obtain Elite TMs?
Sponsored Gifts
How can my child access sponsored in-game locations?
How can I purchase items and PokéCoins?
Help with In-Game Shop Purchases
I can't see PokéCoins for sale in the Shop
How to find your Apple Relay Email
Reality Blending (Beta)
What is the Battery Saver setting?
How do I change my Pokémon GO app's language?
Niantic Player Guidelines
Keeping your Account Secure
Safety FAQs
Supported Devices
Troubleshooting Guide (Android)
Troubleshooting Guide (iOS)
Official Bluetooth Devices
Pokémon GO Plus + and Pokémon Sleep
Pairing and Connecting Pokémon GO to Official Devices
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Policies and Guidelines
