Pokémon GO works best when using the newest version of the app. If you’re experiencing an issue with an older version of the app, please update your Pokémon GO app and see if this fixes the problem for you.
Open the Google Play Store app.
On the top left, tap the menu button.
Tap the My apps & games menu option.
Navigate to the Pokémon GO app and tap the Update button.
Check your internet connection
Ensure your device is connected to a reliable data connection (Wifi, 3G, or 4G). Try switching internet sources: if you have trouble connecting to Wifi, try to connect using 3G or 4G. If you have trouble connecting to 3G or 4G, try to connect using Wifi.
Click the Remove button to disconnect Pokémon GO from your Google account.
To reconnect your Google account, log into Pokémon GO as you normally would. Open Pokémon GO on your phone and log in using your Google account.
Remove your Google account from your device (Google accounts only)
If all other steps do not resolve your issue, try removing and adding your Google account to your device.
When you remove the account, your email, contacts, settings, and other information associated with the account is removed from your local storage until you add the account back to your device. Be sure that you complete these steps with adequate time to allow for your account data to download.
To remove the email account from your device:
Open the Settings app on your device.
Tap the Accounts menu option.
Select your account. If you have multiple Google accounts, select the Google account you used to log into Pokémon GO.