Pokémon GO Special Weekend: Frequently Asked Questions
I didn't receive an offer code, where can I find it?
In order to participate in the Pokemon GO Special Weekend, you must obtain a participation offer code from an Official Partner, subject to eligibility and/or other terms set by the Official Partner For more information, please visit each Official Partner's event site:
If you’re still unable to redeem the code after trying the above steps, please contact us via in-app support. Please note that Niantic Support isn’t able to reissue offer codes.
If you have any questions about receiving an offer code, please refer to the campaign site of each official partner.
I lost my offer code. Can you reissue it?
No, codes are distributed by Official Partners and Niantic will not be able to reissue codes in the event of loss, theft, or damage.
How many people can attend the event with one offer code?
Only one person (i.e. one account) is allowed to participate per code. Once a code has been used, it can’t be used again.
Can I use my unused offer code for another date?
No. Codes are limited to the event dates and times listed on the notice provided by the official partner.
Can I use my entry ticket in another region/country?
No. Offer codes obtained from official partners in each region can only be redeemed played in that region/country.
Can I only play near where I got my entry ticket?
No. Once the offer code is redeemed you can play anywhere within the target region/country.
When do I need to enter my offer code?
You can check-in at any time prior to the event listed in the "Event Date" section of the notice with your offer code provided by the partner. The schedule of events for each official partner will be as follows:
SoftBank x 7-Eleven (Japan): Saturday, November 7, 2020, 11 a.m. to 2 p.m.
Matsumoto Kiyoshi (Japan): Sunday, November 8, 2020, 11 a.m. to 2 p.m.
7-Eleven (Mexico): Saturday, November 7, 2020, 11 a.m. to 2 p.m.
Grubhub (US): Sunday, November 8, 2020, 11 a.m. to 2 p.m. local time
Can Trainers under the age of 13 attend the event?
By default, Niantic Kids accounts are not able to redeem sponsored content, such as redeeming sponsored offers. In order to participate, parents or guardians must grant "sponsored content" privileges to their child’s account to redeem sponsored offers. Learn how to enable permissions.
Can I provide someone with an offer code to participate?
Resale of offer codes to a third party is strictly prohibited. Codes obtained by a third party aren’t guaranteed to be usable, and we are not responsible for any problems that may occur.
It's time for the day's events but nothing has started.
Please check the research screen of the Pokémon GO app for the date and time of the event. There are also some Pokémon that only appear when you use Incense. After the specified event time, you will not be able to participate in the "Special Weekend."