How to Contact Support
Get in Touch
Help with Sign-in Issues
Account & Sign-In
How can I purchase items and PokéCoins?
Shop
How do I redeem a promo code on the Web Store?
Routes FAQ
Routes
Linking an Additional Login Provider to your Account
Updating your Pokémon GO login method
How to reset your Pokémon Trainer Club login information
More
Sharing Game Logs
Pokémon Trading Card Game Collaboration
Reporting a Bug
Dynamax & Gigantamax Known Issues
Trainer is sent back to the Map View from the Max Battle lobby before the Gigantamax Battle begins if they are in the lobby at the top of the hour.
Registering for Live Events
Live Event Registration FAQ
What are Community Days?
Map View
How do I zoom and rotate?
How do I move my avatar?
Types of Research
Daily Bonuses
Why does my Field Research task have a “bonus” tag?
Finding & Catching Wild Pokémon
How do I find specific Pokémon?
Incubators & Hatching Pokémon Eggs
Buddy Adventure
What is a Poffin?
How do I get my buddy on the Map?
Adding Friends
Friend List & Friendship Levels
Sending & Receiving Gifts
What is Party Play?
Hosting a Party
Joining a Party
GO Battle League
Type Effectiveness in Battle
What are Combat Power (CP) and Hit Points (HP)?
[Video] Visiting Gyms
Battling at Gyms
Earning the Defender Bonus
Team GO Rocket Grunts
Team GO Rocket Leaders & Giovanni
Team GO Rocket Balloons
What is Mega Evolution?
Collecting Mega Energy
Joining Mega Raid Battles
What are Max Pokémon?
What are Power Spots and How Can I Find Them?
Collecting Max Particles and Dynamaxing or Gigantamaxing Pokémon
What are Routes?
How Do I Create a Route?
Route Requirements and Best Practices
What is Niantic Wayfarer?
How can I access Niantic Wayfarer?
Contributing to the Pokémon GO Map
Available Items & your Bag
What are Elite TMs?
How can I obtain Elite TMs?
Sponsored Gifts
How can my child access sponsored in-game locations?
Redeeming Offer Codes
Help with In-Game Shop Purchases
I can't see PokéCoins for sale in the Shop
How to find your Apple Relay Email
Reality Blending (Beta)
What is the Battery Saver setting?
How do I change my Pokémon GO app's language?
Niantic Player Guidelines
Keeping your Account Secure
Safety FAQs
Supported Devices
Troubleshooting Guide (Android)
Troubleshooting Guide (iOS)
Official Bluetooth Devices
Pokémon GO Plus + and Pokémon Sleep
Pairing and Connecting Pokémon GO to Official Devices
Terms of Service
Privacy Policy
Policies and Guidelines
