Our goal is to provide our players with a fair, fun and legitimate gaming experience. We maintain strict policies against cheating and actively remove players that do not respect the rules the rest of the community follows.
Your account may be terminated for violating the Niantic Terms of Service and the Player Guidelines; which includes, but is not limited to...
promoting or engaging in harassment against any individual or group,
using emulators, modified or unofficial software,
and/or accessing Harry Potter: Wizards Unite clients or backends in an unauthorized manner including through the use of third-party software or add-ons.
Ban appeals must be submitted via web form.
To send a ban appeal, please submit a request through our web-based Help Center and select "Ban Appeal" from the dropdown menu.
Frequently Asked Questions
Why won’t you tell me exactly what I did wrong? It’s our policy not to publicly discuss the specifics of any individual incident. To preserve the integrity of our system, we do not discuss the internal mechanisms which detect illegitimate gameplay.
How many reports are required to ban a player? There is a misconception that we ban Players based on the volume of reports received alone; this is not the case. We only take action after identifying and confirming inappropriate activity.
Who reported me? For privacy and security reasons, we are unable to discuss any information about an account that isn't associated with your Code Name or email address. Further, we cannot discuss actions taken on another player's account.