Need to get in touch with us? Choose a topic below so we can provide you with the most relevant support contact options:
Report a Bug
To report a bug with Harry Potter: Wizards Unite, please use the automated option within the app (Tap the Suitcase > Settings > Help tap > Get Support). Using the in-app option allows us to collect important contextual information (like app version and device model) to better investigate bugs.
Report Inappropriate Gameplay
We have an automated cheat reporting system within the app's support chat. To report a person or service that violating the Terms of Service, tap the Suitcase > Settings > Help tap > Get Support.
Use the in app chat function (Tap the Suitcase > Settings > Help tap > Get Support) to share product feedback.
Billing and Refunds
All payment and billing related questions must be handled in-app. Tap the Suitcase > Settings > Help tap > Get Support to begin a conversation.
Request modification or removal of an in-game location (Inn, Fortress, Landmark, or Greenhouse)
If you believe anin-game location should be modified or removed, you can submit a request for us to review an in-game feature representing a real-world location. Please visit this page for information on how to submit this request.
Delete my Account
Requests to delete your account can be submitted over the web. Please fill out this form and select "delete my account" under the issue type dropdown menu.